ENVIRONMENTAL POLICY OF «KazTransCom» JSC
The policy accepted by the «KazTransCom» JSC in the field of quality is aimed at:
• continuous quality improvement of services provided for the most complete satisfaction of consumers’ needs and expectations, as well as the aspiration to exceed their anticipation;
• flexible approach to the clients’ individual demands fulfillment;
• «KazTransCom» JSC’s competitive ability enhancement, and the services consumption value increase;
• «KazTransCom» JSC’s image support as a reliable supplier and perspective partner in the national and international markets;
• continuous adoption and implementation of the best and newest technologies in the field of telecommunication;
• highly effective organization of business processes management in each «KazTransCom» JSC’s structural subdivision;
• continuous efficiency improvement of the «KazTransCom» JSC’s quality management system; • «KazTransCom» JSC personnel’s high professional level support;
• quality assurance in the process of product supply, service provision by suppliers and work performance by contractors.
The policy accepted by the «KazTransCom» JSC in the field of quality is oriented at business organization, services provision and quality assurance in such a way as to fully satisfy the clients’ demands basing on the following:
• rendering the high-quality services in compliance with the applicable international, national, local legislative acts and corporate requirements;
• the best possible «Price-Quality» ratio;
• continuous monitoring of the current procedures and business-processes;
• high level of employees’ business culture and executive discipline;
• forming the corporate culture with the ultimate orientation at the clients’ demands.
The policy in the field of quality is implemented by means of solving the following tasks:
• production activities performance in compliance with the applicable international, national, local legislative acts and corporate requirements;
• presenting the comprehensive solutions based on the individual approach to the client’s needs;
• ensuring the high speed of clients connection and twenty-four-hour technical maintenance;
• «KazTransCom» JSC’s flexible tariff policy;
• using the cutting-edge equipment from the leading manufacturers, and a well-developed infrastructure;
• assurance of effective functioning, improvement and quality management system’s continuous efficiency enhancement;
• controlled project activity;
• planning and monitoring of targets and plans on quality;
• special methods of suppliers’ assessment, their products, contractors and their work quality;
• establishing the operational and efficient interaction among the «KazTransCom» JSC’s subdivisions;
• forming the systems approach to the staff recruitment and development, organization of the process related to the personnel’s continuous professional development;
• clear specification of authorities and responsibilities of the «KazTransCom» JSC’s personnel;
• introduction of international standards in the corporate management practice;
• internal and external audits of the quality management system, arrangement of actions on efficient non-compliances remedy and prevention.
The Company’s Top Management undertakes to fulfill the established objectives, and act in compliance with the set requirements, at the same time providing for the quality management system’s continuous efficiency enhancement, and appeals to each employee making him participate in implementation of the Policy in the field of quality.
The «KazTransCom» JSC’s Policy implementation in the field of quality provides for the reputation of a reliable, beneficial partner and supplier of high-quality telecommunication services, and forms the long-term relationships with clients in the modern conditions of the telecommunication market demonopolization.