Proactive invitations will allow you to invite a visitor to a dialogue by showing a window with a suggestion for help, order a callback or a window with the agent's avatar, name, position and name of the Department. The visitors of your site can also themselves contact the operator they likes or already knows by selecting an operator by the avatar.
Spelling will be checked by regular means of the browser or application to facilitate the work of operators, eliminating the possibility of mistakes in the answers to customers.
Chat between employees will allow operators to solve business issues in internal chat with employees of the company, simultaneously consulting visitors. The ability to create working groups will allow to solve complex situations promptly requiring the involvement of specialists of different profiles.
Departments will allow you to group employees of your company according to their functional responsibilities, if requested, the name of Department, along with the name, surname and avatar of the employee will be visible to the visitor of the web site, helping to choose the operator for calling.
You can enter an unlimited number of employees in the system, but only pay for the number of licenses, for the number of active operators involved in a single moment of time.
Notification system will inform the operators of the Contact center of the chat which remains unanswered. If the visitor is still on the web-site, you can open a dialogue with him immediately, or contact the specified visitor by a phone number or e-mail.